Skipped Stops - Skip Tracking, Reasons, and Email Alerts

Watch the video or scroll down for step-by-step instructions.

Tiers: All

Step-by-step instructions . . .

1. Select  Settings > Service Emails, then scroll down and click Skipped Stops Email.

   

2. Turn ON Require a tech to choose a reason when the route stop is skipped (optional).
   • If selected, click Add & Edit Reasons
   • To add a new reason, click Add > create default reason, and Save.
   • You can edit, reorder, or delete skipped stop templates

   

3. Turn ON Email the office when a route stop is skipped (optional).
   • The email(s) under Settings > General will receive skipped email notifications.

   

4. Turn ON Email the customer when a route stop is skipped (optional). If you enable this, it will apply to every customer in your account. 
   • If selected, complete the email fields.

   

5. Click Save.

   

6. Skipped stops will be highlighted in orange, and can be viewed from the Route Dashboard.