Skipped Stops - Skip Tracking, Reasons, and Email Alerts

Watch the video or scroll down for step-by-step instructions.

Tiers: All

Step-by-step instructions . . .

1

Select Settings > Service Emails, then scroll down and click Skipped Stops Email.

2

Turn ON Require a tech to choose a reason when the route stop is skipped (optional).

• If selected, click Add & Edit Reasons
• To add a new reason, click Add > create default reason, and Save.
• You can edit, reorder, or delete skipped stop templates

3

Turn ON Email the office when a route stop is skipped (optional).

• The email(s) under Settings > General will receive skipped email notifications.

4

Turn ON Email the customer when a route stop is skipped (optional).

• If selected, complete the email fields.

5

Click Save.

6

Skipped stops will be highlighted in orange, and can be viewed from the Route Dashboard.