Failed Payment Notifications

Watch the video or scroll down for step-by-step instructions

Tiers: All

Step-by-step instructions . . .

1

For your customers, this feature is always on. As soon as a submitted payment fails, they’ll receive an email letting them know. It shows the amount due, the due date, and a link where they can submit payment again. They will get this email when a payment that they did not directly initiate fails, like if you process the payment for them, or if AutoPay runs and that payment fails.

2

If they receive your invoice and submit payment manually, and that payment fails, the customer won’t receive the email because they’ve already gotten a notification on the payment screen.

3

What about you, the pool professional? On the website, go to Settings and then Payments. Find a toggle option to email your office a daily report when customer payments fail. This email will be sent to the address you’ve configured to receive alerts on the General Settings page. You’ll receive an email informing you if any payments failed on the previous day. Click the link and you’ll be taken to the Payments screen, where filters are automatically applied to show you the relevant failures.