Consumer Financing Powered by Sunbit FAQs
OVERVIEW AND ELIGIBILITY
1. What is Sunbit?
Sunbit is the financing partner behind Skimmer’s Consumer Financing feature. They make it easy for your customers to pay over time with simple, flexible plans. Sunbit is widely used in service-based industries and is known for high approval rates and fast applications.
2. Why should I offer Consumer Financing?
By giving customers a flexible and transparent way to pay, Consumer financing helps you capture more jobs and remove price objections. Customers benefit from no hard credit checks, no fees, and true 0% offers available to all. For you, that means higher service acceptance, more satisfied customers, and greater revenue.
3. Who gets access to Sunbit?
Any Skimmer customer who has Skimmer Payments enabled and meets the eligibility requirements. To use Consumer Financing, a pool pro must meet 2 criteria
- Be actively using Skimmer Payments for more than 60 days
- Have processed at least $2,000 in total payments (TPV) through Skimmer
Once those thresholds are met, they can enable the consumer financing feature in their payments settings
4. Can I turn this feature off if I don’t want to offer it?
Yes. You’re always in control. You can disable the feature in your payment settings at any time. However, note that if you disable consumer financing and then re-enable it, any invoices that had consumer financing applied may display an error message.
5. How do I get set up to offer Consumer financing??
There’s nothing to set up. If you’re eligible, you can easily turn on Consumer Financing in your payments settings. You can learn more in our Help Center article.
6. Is Consumer Financing available in all states?
Consumer financing is available in all U.S. states other than Vermont, West Virginia, and US territories, but some restrictions may apply.
7. Where can I get more information on how Sunbit works?
The Sunbit-Skimmer Success Hub, ( https://sunbit.com/skimmer) is equipped with marketing tools such as digital marketing assets, talk tracks for how to talk about Consumer Financing, and video resources. If you have urgent questions, you may also reach out to skimmersupport@sunbit.com.
USING CONSUMER FINANCING IN SKIMMER
8. What is a pre-qualification link?
This is a link that your customers can use to see what they’re approved for. They will have the option to prequalify when they receive a quote. Visit https://sunbit.com/skimmer for digital marketing assets you can use to share pre-qualification links on your website or social media profiles.
9. Does my customer need to pre-qualify to successfully checkout and pay for repairs?
No. Pre-qualification is not required to check out and pay over time. If a customer hasn’t been pre-qualified, they’ll complete the process at checkout. That said, we strongly recommend sharing your pre-qualification link with customers when you send your quotes or send a work order reminder. Doing so helps increase service acceptance and ensures a smoother experience.
10. What types of payment options can customers use with Sunbit?
Customers must use a bank-issued debit card. No prepaid debit cards or credit cards can be used.
11. How does my customer pay?
During the checkout process, your customers will see pay over time options powered by Sunbit. Customers choose a payment plan directly from their device then enter their debit card information. Once they make the purchase, they get a confirmation email and your business gets paid. Your business gets paid right away and Sunbit takes care of the rest.
12. How will my customers know financing is an option?
Consumer financing options will automatically appear in the quotes and invoices sent to your customers. To maximize awareness and adoption, we encourage you to mention that you offer flexible payment plans early and often in your conversations with customers.
TERMS AND CUSTOMER EXPERIENCE
13. Does Sunbit run a hard credit check on customers?
No. Sunbit uses a soft credit check for pre-qualification, which does not impact a customer’s credit score. Once your customer selects a plan, Sunbit reports account openings and payment activity to a major credit bureau.
14. What is my customer’s role in the Sunbit application process?
Your customer completes the Sunbit application themselves, using their own device, email, and personal information.
15. Is Consumer Financing available for all services?
Yes, financing can be applied to any customer-pay portion of the repair bill with a minimum purchase amount of $60 and a maximum purchase amount of $20,000.
16. Do my customers pay any interest?
Every approved customer receives a 3-month 0% APR option. Longer terms (6–18 months) may include interest. All terms are displayed clearly before checkout.
17. Can my customers choose their repayment term?
Yes. After approval, customers can choose from several repayment options that fit their budget—typically between 3 and 18 months. Some plans may have interest while others are interest-free, depending on the term and their credit profile.
18. What happens if the job scope changes after financing is approved?
If a job grows in scope (like discovering a more expensive fix is needed), you can submit a new quote with the updated total. The customer will need to reapply for the new amount, but the process is still fast and easy.
19. Can financing be used for recurring monthly service?
Financing is designed for one-time jobs like repairs, equipment replacements, or upgrades. It’s not intended for ongoing monthly maintenance, but it can be used for any large, single invoice between $60 and $20,000.
20. Can I tell my customer what their approval odds or APR will be?
No. Approval results, APR, and down payment amounts are determined individually and in real time. Avoid making promises or assumptions about what your customer will qualify for.
21. Can I add fees or increase prices if a customer chooses Sunbit?
No. Sunbit merchant fees cannot be passed on to your customer. Do not add surcharges, increase prices, remove discounts, or change pricing based on how the customer pays.
22. How should I explain Sunbit to customers?
Keep it simple: “Your service is going to cost $___ but you don’t have to pay for everything today. We offer flexible payment plans powered by Sunbit’s Consumer Financing.”
23. What if my customer starts the process and decides to pay another way?
That’s fine. Nothing is final until the customer selects a plan and completes checkout.
PAYMENTS, FEES & SUPPORT
24. How quickly does my business receive payment?
You are funded by Sunbit and notified with confirmation of payment within Skimmer almost instantly. Actual payment typically happens within 1–3 business days of the customer checking out, like credit and debit card processing time, however some banks may take longer.
25. How much does it cost me?
If approved, it only costs you 5.5% per transaction. No other setup fees or extra subscription fees.
26. What happens if my customer misses a payment?
The financing agreement is strictly between the customer and Sunbit. Your business is not impacted if a customer is late or defaults on payments. Sunbit handles payment collection with customers and does not charge them late fees for missed payments.
27. Can my customers pay off their financing early?
Yes. Your customers can make additional payments or pay off the balance early without any penalty through the MySunbit App.
28. Who supports my customers if they have questions about their payment plan?
Sunbit handles all financing-related customer service, including payments, billing, and account questions, so your team doesn’t have to. Customers can contact Sunbit’s U.S.-based support team 7 days a week by calling 855-678-6248, emailing support@sunbit.com, or using live chat on sunbit.com. For additional resources, you can direct customers to Sunbit’s Customer FAQ: sunbit.com/im-a-customer/customer-service or the MySunbit App, where they can view and manage their loan.
29. Who handles refunds or cancellations?
If a job needs to be canceled or refunded after financing has been used, the refund is processed through Skimmer via the invoice.
*Loans are made by Transportation Alliance Bank, Inc., dba TAB Bank, which determines qualifications for and terms of credit.