Service Reviews Report
The Service Reviews report shows the ratings and comments your customers left for each stop, so you can see how you're doing without opening reviews one stop at a time.
The Service Reviews report opens on a single page with rating and review totals, two charts, and a table of individual reviews. Select About this report at the top of the report for a quick summary of what's included.
When to use this report
- Weekly check — See your average rating and review volume at a glance, and catch a drop in reviews before it becomes a pattern.
- Follow up with unhappy customers — Filter to low ratings to find customers who need a call before they escalate or churn.
- Spot-check a technician — Filter by technician to see whether a complaint is a one-off or a pattern.
- Read what customers are saying — Scan comments to see what customers are actually praising or criticizing, not just the star count.
Report totals
Each total compares the selected date range to the immediately preceding period of the same length. For example, if your average rating was 3.6 the week you selected versus 3.9 the week before, the caption shows the rating trending down.
| Total | Description |
|---|---|
| Average Rating | The average star rating across all reviews in the date range. |
| Low Ratings (1–3★) | The number of reviews rated 1 to 3 stars in the date range. Watch for this rising. |
| Reviews Collected | The total number of reviews for work completed during the date range. A drop can mean review requests aren't going out. |
| With Comments | The number of reviews in the date range that include a written comment. |
Charts
| Chart | Description |
|---|---|
| Rating Distribution | A bar chart showing how many reviews fall at each star rating, 1 through 5, so you can see the shape of your feedback, not just the average. |
| Reviews by Day | A bar chart showing how many reviews came in on each day of the date range, so you can tell whether reviews are still coming in. |
Filter options
| Filter option | Description |
|---|---|
| Date | Defaults to the last 30 days, including today. Filters by service date. |
| Customer | Filters by one or more customers. |
| Ratings | Filters by star rating. |
| Technicians | Filters by one or more techs. |
| Stop types | Filters by stop type, cleaning or work order. |
Select Reset to clear all filters and return to the default 30-day date range.
Reviews table
The table lists every review in the date range, excluding deleted reviews.
| Column | Description |
|---|---|
| Service Date | The date of the stop the review is for. |
| Customer | The customer's name. Click to view the customer's profile. |
| Location | The service location the review is for. |
| Stop Type | The type of stop reviewed, cleaning or work order. |
| Technician | The tech who completed the stop. |
| Rating | The star rating the customer gave, 1 to 5. |
| Comment | The customer's written comment, if they left one. |