Skimmer Billing FAQ - Payments

Frequently Asked Questions about payments  Skimmer Billing

Where can I learn about Skimmer Billing features and how to get started?

Skimmer Billing is available for all Skimmer subscribers. Learn how to setup and use Skimmer Billing by visiting the Skimmer Billing Tutorials Page. If, after viewing the videos, you have further questions, you can reach out to our Support team via email (support@getskimmer.com) or phone (480-718-2158).

How secure is my customers' payment information?

Skimmer’s online payment form uses multiple layers of security to protect sensitive payment information. Your customers' payment credentials are encrypted and tokenized by Stripe to help ensure that unauthorized parties do not gain access to sensitive payment information.

What is Stripe's role in payment processing with Skimmer Billing?

Stripe provides the underlying technology and infrastructure that enables secure card processing and storage. When you set up payments, you’ll go to a Stripe form to enter the required information about your company and verify your identity. You won't need to go back to Stripe after that except to update information as needed. By setting up payments, you’ll be agreeing to the Stripe Connected Account Agreement. Although Skimmer is initiating and managing the transactions, funds are not flowing through Skimmer itself. That is handled by Stripe.

Can I use my own Stripe account?

You can’t use an existing Stripe account because this system uses a custom connect Stripe integration.

Why do I need my customer’s email to set up ACH?

The end customer needs to provide an email in the sense that the pool pro (you!) has to email the invoice in order for the customer to access the link to save ACH Info.

What is the ACH verification process?

When your customer provides their bank account information, Stripe will verify it by sending micro-deposits. These deposits may take 1-2 business days to appear in the customer's account. This will happen in one of two ways:

Amount: Stripe sends two micro-deposit amounts to the customer’s bank account, with a statement descriptor that reads “ACCTVERIFY”.

Descriptor Code: Stripe sends a single micro-deposit to the customer’s bank account with a unique, 6-digit descriptor code at the beginning of the company name field

Your customer will have 3 attempts for amount-based microdeposits or 10 attempts for descriptor-based microdeposits to complete bank account verification. If the maximum number of attempts to verify your customer’s bank account information has been met, Stripe Support will need to be contacted for additional assistance.

Can customers update their card information or do we have to do it?

Customers can update their own card information. However, if they’re on Autopay, you’ll have to uncheck the Autopay option for them first.

Can I pass on credit card fees?

The legality of specifically passing on credit card fees varies from state to state and various jurisdictions. Visa and Mastercard are also continually revising their surcharge rules, which can be unpredictable. Whatever decision you make, and however you choose to charge your customers, we recommend making sure beforehand that your method complies with laws and regulations that apply to your company and location. You may also find it useful to view our tutorial video on adding fees, discounts, and line items to invoices generated with Skimmer Billing, as a way of adding general service or administrative fees to your bills.