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Step-by-step instructions . . .

1

Select Billing > Billing Reports > Payouts.

2

The report contains two connected tables:

• Left table: Lists the payouts.

• Right table: Lists the payments and refunds that belong to each payout.

3

To view more details:

• In the left table, expand one or more Payout IDs by clicking the “+” icon. This will display the associated payments and refunds in the right table.

• Alternatively, click a Payout ID directly to open a window that shows only the payments and refunds for that specific payout.

4

You can narrow down the report in several ways:

• By Payout ID(s): Search for one or more specific payout IDs.
• By Customer: Search for payouts that include payments or refunds for a particular customer.
• By Invoice Number: Search for payouts linked to one or more invoices.

Note: Filters affect the payout summary table and the headline summary metrics. To see the full results, clear your filters.

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Definitions

Payouts

• Payout ID: Unique identifier for each payout (a batch of money sent to your bank).
• Est Arrival Date: When the payout is expected to reach your bank.
• Initiated Date: When the payout was initiated.
• Status: Current state of the payout (Pending, In Transit, Paid Out, Canceled, or Failed).
• Payments: Total number of payments in the payout.
• Refunds: Total number of refunds in the payout.
• Gross: Sum of all Payment Gross amounts for included payments and refunds.
• Fees: Total processing fees for the payments.
• Net: The final amount deposited to your bank account (after fees).

Payments & Refunds

• Date Issued: Date the payment or refund was initiated.
• Transaction Type: Whether it’s a Payment (manual), Automatic Payment, or Refund.
• Payment Gross: Amount paid by (or refunded to) the customer before fees.
• Payment Fees: Processing fees for that payment.
• Payment Net: Amount after processing fees.
• Reference: Unique ID for each payment or refund, which also appears in QuickBooks Online for reconciliation.

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FAQ

Why doesn’t the payout total equal the sum of the payments and refunds?

• Chargebacks aren’t included in this report. If a payment had a chargeback, it will still appear here, which may cause a mismatch.
• There’s no direct link between individual payments/refunds and payouts—these are estimates of which transactions belong to which payout. The payout amounts should match what’s deposited in your bank, but the sum of individual payments/refunds may not equal the total payout.